Make the Switch
Make the switch and receive a $250 Gift Card
Garden Village is offering a limited-time incentive for new clients who sign up or switch to a Garden Village Home Care Package. Eligible participants will receive a $250 Gift Card as a welcome gift.
Garden Village offers personalised care tailored to your unique needs, with a focus on maintaining your independence and comfort at home. Our local support workers are dedicated professionals who understand the Port Macquarie community and can provide the best possible care.
Our dedicated Home Care team travels to you, whether you live in a retirement village, a lifestyle resort, or your own home.
Whether you’re new to home care or considering a change, contact our trusted Community Care Coordinators today to discuss your needs and tailor a care plan that works for you.Â
How to switch Home Care Package Provider
The process of switching Home Care providers is designed to be as simple as possible, ensuring a smooth transition without compromising care or wellbeing. Below is a step-by-step guide on how to make the switch.
Choose your new provider
Research and select a new aged care provider that meets your needs. Check your current Home Care Agreement for any notice periods or exit fees that may apply. You can book an appointment with Garden Village to find out why we’re a great choice for local Home Care Support.
Notify your current provider
Write to your current provider informing them of your decision to switch. Specify the notice period as per your existing Home Care Agreement and confirm the date in writing. The Charter of Aged Care Rights outlines that you have a responsibility to tell your provider of the day you intend to stop receiving their services. You don’t have to complete this process alone – you can call My Aged Care for assistance on 1800 200 422. You can also get help from friends, family, or advocacy groups.
Request written confirmation from your current provider regarding the last date they will provide care, known as your cessation date.
Notify My Aged Care
Call My Aged Care at 1800 200 422 to inform them of your intention to transfer your Home Care Package to a new provider. Obtain your new Unique Referral Code during this call. You can then share your Unique Referral Code with your new provider. This code allows them to access your My Aged Care records and register as your new care provider.
Create a new plan and agreement
Work with your new provider to develop a new Care Plan and Agreement. Any unspent funds from your current package will be transferred to your new provider to support your ongoing care needs.
The Local Difference
Garden Village has a long-standing commitment to supporting our local community.
- Winner Outstanding Community Organisation of the Year 2025Â
- Sponsored Sailability Port Macquarie to support sailing experiences for people living with disabilities.
- Support Liberty Domestic and Family Violence to raise awareness and promote safer communities.
- Partner with Willing and Able Return and Earn supporting employment for people living with disability.
- Employing 280 locals contributes significantly to the local economy and jobs for locals.
- Regular gifts in kind helps locals in need through the Salvation Army and Hastings Homelessness Collective.
- Supporting seniors through the Garden Village Auxiliary fundraising efforts.
- Partnerships with local schools create strong community connections with the next generation and career pathways for local youth.
- For over 12 years, we’ve supported employee fundraising for Starlight, making a meaningful difference in the lives of seriously ill children.
When you choose Garden Village, you’re supporting a local organisation that puts people before profits and invests in meaningful community initiatives.
Make the Switch Incentive Program Terms
Garden Village is offering a limited-time incentive for new clients who sign up or switch to a Garden Village Home Care Package. Eligible participants will receive a $250 Gift Card as a welcome gift.
Participation Terms
Eligibility
- Open to new Home Care clients living in the Port Macquarie-Hastings Local Government Area (LGA).
- The client must sign up or transfer to a Garden Village Home Care Package.
Incentive Offer
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Eligible new clients will receive a $250 Gift Card after completing 8 consecutive weeks of Garden Village Home Care services.
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Gift Cards will be provided in person by the Garden Village Care Coordinator.
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Garden Village is not responsible for any lost, stolen or damaged Gift Cards and no replacements will be provided.
Program Period
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Valid for clients who start their Home Care Package between 1 July 2025 and 1 November 2025.
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This incentive is not part of any customer contract.
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