Garden Village Home Care – Frequently Asked Questions

Will I get the same person each service?

We do our best to provide consistency with your support workers so you can build a trusting relationship. However, there may be occasions where a different team member fills in due to leave or availability.

Will my time/day be the same each week?

Yes, we aim to keep your service at a regular time and day. If changes are needed, we will communicate with you in advance and work together to find a suitable alternative.

Do I have to be home for my service to happen?

In most cases, yes, but there are some exceptions. For example, services like gardening or grocery shopping can sometimes be completed while you are out. If you have any special requests, please discuss them with us.

What happens if I go on a holiday or to the hospital?

Simply let us know in advance, and we will pause or adjust your services accordingly. If you need extra support when you return, we can help arrange that too.

Do I have to live at Garden Village to have Garden Village Home Care?

No, you don’t have to live at Garden Village to receive our Home Care services. We provide support to people living independently in the community at locations including Camden Haven, Bonny Hills, Lake Cathie, Wauchope, Port Macquarie and Thrumster. 

Can you (Garden Village) give me an upgrade on my package?

Your Home Care Package level is determined by the Australian Government. If you need more support, we can assist you in requesting a reassessment through My Aged Care.

Do I have to contribute to my package?

Garden Village does not charge a Basic Daily Fee. You may need to pay an Income-Tested Care Fee as determined by the government. We can help explain any costs involved. There will be changes soon with the no Support at Home Program – we will keep you updated. 

Who decides how much I need to contribute?

Your contribution is assessed by Services Australia based on your income. We can guide you through the process if needed.

Can I choose what services I have?

Absolutely! Your Home Care Package is designed to be flexible, and we work with you to create a support plan that meets your needs and preferences.

What if I change my mind and decide I want more or fewer services?

That’s no problem! Your care plan can be adjusted at any time. Just let us know, and we’ll update your services to reflect your current needs.

What if I don’t get along with my support worker?

Your comfort is our priority. If you feel that a support worker isn’t the right fit, please let us know, and we’ll work to find a suitable replacement.

Can I choose what provider I would like to use for brokered services (e.g., lawn mowing)?

Yes! We offer flexibility when it comes to choosing external providers for services like gardening, home maintenance, or allied health. We can recommend trusted providers or arrange services with one of your choice.

How do I know how much I have spent out of my package each month?

You will receive a monthly statement outlining your available funds, services used, and remaining balance. Our team can also provide updates and answer any questions about your budget.

What is covered by my package?

Your Home Care Package can cover a wide range of services, including:

• Personal care  (showering, dressing)
• Shopping
• Domestic assistance (cleaning, laundry)
• Meal preparation
• Transport to appointments
• Social support and companionship
• Nursing care
• Allied health services (physiotherapy, podiatry)
• Home and garden maintenance

If you have any further questions, our friendly team is happy to help!

Contact Garden Village Home Care today for more information.