Making the Switch to a New Home Care Package Provider: Why Choose Garden Village?
Making the switch to a new Home Care Package provider can ensure you receive the care you deserve. Here’s why Garden Village might be the right choice for you and how to make the transition seamlessly.
Why Switch to Garden Village?
Garden Village offers personalised care tailored to your unique needs, with a focus on maintaining your independence and comfort at home. Our local support workers are dedicated professionals who understand the Port Macquarie community and can provide the best possible care.
Garden Village takes pride in delivering exceptional care with a personal touch. For 45 years, Garden Village has been a cornerstone of care in the Port Macquarie Hastings region. As a locally owned not-for-profit organisation, we’re committed to helping individuals live independently in the comfort of their own homes. Our dedicated Home Care team travels to you, whether you live in a retirement village, a lifestyle resort, or your own home.
How to Switch to a New Home Care Package Provider
The process of switching Home Care providers is designed to be as simple as possible, ensuring a smooth transition without compromising care or wellbeing. Below is a step-by-step guide on how to make the switch.
1. Choose Your New Provider
Research and select a new aged care provider that meets your needs. Check your current Home Care Agreement for any notice periods or exit fees that may apply. You can book an appointment with Garden Village to find out why we’re a great choice for local Home Care Support.
2. Notify Your Existing Provider
Write to your current provider informing them of your decision to switch. Specify the notice period as per your existing Home Care Agreement and confirm the date in writing. The Charter of Aged Care Rights outlines that you have a responsibility to tell your provider of the day you intend to stop receiving their services. You don’t have to complete this process alone – you can call My Aged Care for assistance on 1800 200 422. You can also get help from friends, family, or advocacy groups.
Request written confirmation from your current provider regarding the last date they will provide care, known as your cessation date.
3. Notify My Aged Care
Call My Aged Care at 1800 200 422 to inform them of your intention to transfer your Home Care Package to a new provider. Obtain your new Unique Referral Code during this call.
4. Share Your Unique Referral Code
Share your Unique Referral Code with your new provider. This code allows them to access your My Aged Care records and register as your new care provider.
5. Create a New Care Plan and Agreement
Work with your new provider to develop a new Care Plan and Agreement. Any unspent funds from your current package will be transferred to your new provider to support your ongoing care needs.
6. Relax and Enjoy Peace of Mind
Garden Village Home Care will take care of your changing needs and ensure continuity of care. We provide direct communication and support for both clients and their family members to ensure a seamless transition. Our team is here to assist you every step of the way, keeping you and your loved ones informed and supported.
Have a Question?
Contact Garden Village Home Care today at 02 6582 8923 to discuss your options and find out how we can support you in making a smooth transition to quality Home Care.
