Please ensure Javascript is enabled for purposes of website accessibility After Hours Wellbeing Support for Retirement Living Residents


After Hours Wellbeing Support for Retirement Living Residents

The Wellbeing Support Team is available to support Retirement Living residents after hours if assistance is required. Join us in welcoming Dale, Dave and Ed to the Retirement Living Team. They monitor and attend emergency call bells and provide first aid to retirement living residents. The team conduct welfare checks to all residents on a roster basis. They also assist with resident health and wellbeing enquiries.

The team are trained first aiders, but not Registered Nurses or paramedics. When pressing the call bell, please be mindful that the Wellbeing Team will assist you within their scope of basic first aid or they can call 000 and offer support while waiting for emergency services to arrive. Residents and their visitors can also call 000 while they wait for a Wellbeing Support Officer to arrive.

The Wellbeing Team:

  • Attend to resident requests
  • Support the Retirement Living team
  • Respond to after-hours call outs
  • Undertake basic First Aid if required
  • Onsite between the hours of 4.15pm and 8:45am

Dale joined Garden Village two years ago. You may have met him during his time working with Community Services. Dale is happy to have moved into his new position for the Retirement Village and already knows his way around. He looks forward to meeting residents during the wellbeing checks. Dale is a Mid North Coast local who grew up in Taree and has lived in Port for six years.  Previous roles include Mental Health Casework, Independent Support Work, Admission Clerk in Port base Emergency Dept and Patient Transport officer across numerous locations on the Mid North Coast. In his spare time he enjoys fishing, camping, traveling and finding Australia’s best meat pie!

Dale said ” I like Garden Village as it’s like a big family. Great friendly staff with warm and welcoming residents.”

Dave visited Port four years ago keen to learn how to paraglide. He fell in love with the place so moved here from Melbourne. Prior to joining Garden Village in 2024 Dave worked for the Salvation Army.

“I enjoy helping others so I find this a job that is rewarding. The residents here are all really lovely, and I love that I have time to have a real conversation with people,” said Dave.

Ed also joined Garden Village in 2024. Ed worked as a Retail Manager for the majority of my career, where it is mandatory to have first aid and safety training. He recently moved back to NSW from WA to be closer to family and friends. Ed lives at Laurieton and enjoys fishing and golf. 

“The GV team and residents have been very welcoming and the village has a great sense of belonging” said Ed.

The team’s primary responsibility is to check up on residents and ensure their wellbeing. Whether it’s a friendly visit to someone recovering from an illness, welcoming a new member to the community, or checking in on those who recently returned from the hospital, our Wellbeing Team are here to help.

Located in Port Macquarie on the NSW Mid North Coast, Garden Village is a leading Retirement Living, Aged Care, Disability and Home Care Service. As a registered not for profit we’ve provided care services to the community for over 40 years.

For more than 40 years, Garden Village has provided homes, care and support for ageing Australians on the land of the Birpai people. We pay our respects to all First Nations Ancestors, Elders and People in our community and throughout Australia. We acknowledge the Traditional Custodians of Country, and their continuing connection to land, sea, culture and community.

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