5 Steps to Home Care
Talk to Garden Village friendly Community Team
You can visit our Home Care Office at Garden Village or call us directly. We can help guide you to understand your options and the support services available to you. Get started with the My Aged Care process by contacting us today:
02 6582 8923
Assessment at your home
You may be referred for a face-to-face assessment with the Aged Care Assessment Team (ACAT). An assessor will visit you at your own home or contact you by phone to understand your support needs. A family member, friend or carer can be with you during your assessment.
Your Package is Approved
You will receive a confirmation letter and once you have received your My Aged Care approval, your name will be placed on the national Home Care Package waitlist.
Start your Garden Village Home Care Services
Once you receive your Home Care Package call us. Together we will match you with a Care Support Worker and tailor a home care service for you.
Your Home Care Package
When you choose Garden Village Port Macquarie as your Home Care Provider, we will contact you to organise a home visit. Our goal is to get to know you and give you the opportunity to get to know us. If you wish, you can include loved ones in the process of planning your Home Care Package.
Your Home Care Package is based on your needs and your health. Together we will identify your needs and goals, and create a personal Home Care Plan that’s right for you.
This plan will form the basis of your Home Care Agreement with us. Your Home Care Agreement will include:
- What services you will receive
- When you will receive the services
- The cost of your services
- Details about the management and coordination of your services.
If your Government Funded Package does not cover all your needs we can help you access private services or apply for a higher level Home Care Package.
Understanding Home Care Fees
There are three different types of fees for Home Care Packages. Some fees are determined by an income and asset assessment from Services Australia.
- A Basic Care Fee or
- An Income Tested Fee
- Income Tested Fee
- Government Funding
We encourage you to research the services offered by providers and the costs associated with each service.
Home Care can be delivered to you via a Government funded Home Care Package (HCP) or a Privately Funded package or a combination of both.
This is a subsidised service and eligibility depends on your individual circumstances. There are four different levels of Home Care packages, the level that is right for you will be determined by your My Aged Care Assessment. Find out if you’re eligible for the Government Funded Home Care Package.
- Level 1 – Basic Care Needs
- Level 2 – Low-level Care Needs
- Level 3 – Intermediate Care Needs
- Level 4 – High-level Care Needs
Pay for the services you need and work with your chosen provider to design the package that suits you.
You have flexibility to increase or decrease services as your needs change. No government subsidy is paid for a private package, the cost of the service is paid by you direct to your provider.
Home Care Guides and Resources
Garden Village offers a unique service where we help you through all the steps to access a Home Care Package. If you need assistance contact us before you visit My Aged Care. and we can help you with the My Aged Care Application process.