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5 Steps to Home Care

Step One

Talk to Garden Village friendly Community Team

You can visit our Home Care Office at Garden Village or call us directly. We can help guide you to understand your options and the support services available to you. Get started with the My Aged Care process by contacting us today:
02 6582 8923

Step Two

Arrange a My Aged Care Free Assessment

Contact My Aged Care on: 
1800 200 422

Home Care Port Macquarie
In Home Care Port Macquarie Garden Village

Step Three

Assessment at your home 

You may be referred for a face-to-face assessment with the Aged Care Assessment Team (ACAT). An assessor will visit you at your own home or contact you by phone to understand your support needs. A family member, friend or carer can be with you during your assessment.

Step Four

Your Package is Approved  

You will receive a confirmation letter and once you have received your My Aged Care approval, your name will be placed on the national Home Care Package waitlist.

Step Five

Start your Garden Village Home Care Services

Once you receive your Home Care Package call us. Together we will develop your individual Care Plan tailored to your goals and needs, and match you with compatible Support Workers


Your Home Care Package

When you choose Garden Village Port Macquarie as your Home Care Provider, we will contact you to organise a home visit. Our goal is to get to know you and give you the opportunity to get to know us. If you wish, you can include loved ones in the process of planning your Home Care Package. 

Your Home Care Package is based on your needs and your health. Together we will identify your needs and goals, and create a personal Home Care Plan that’s right for you.

This plan will form the basis of your Home Care Agreement with us. Your Home Care Agreement will include:

  • What services you will receive
  • When you will receive the services
  • The cost of your services
  • Details about the management and coordination of your services.

If your Government Funded Package does not cover all your needs we can help you access private services or apply for a higher level Home Care Package.

Understanding Home Care Fees

There are three different types of fees for Home Care Packages. Some fees are determined by an income and asset assessment from Services Australia.

Your Home Care Package is based on your needs and your health.  If eligible you may receive government funding to support the cost of your home care.  You may also be required to make a financial contribution towards your Home Care Package by paying either: 
  • A Basic Care Fee or 
  • An Income Tested Fee 
  1. Income Tested Fee 
This fee is payable if your income exceeds a government determined threshold. 
  1. Government Funding 
This is the amount paid toward your package by the government and is determined by your assessed care needs.  Find out if you’re eligible for the Government Funded Home Care Package. Garden Village can help walk you through the process. 

We encourage you to research the services offered by providers and the costs associated with each service.

Home Care can be delivered to you via a Government funded Home Care Package (HCP) or a Privately Funded package or a combination of both.

This is a subsidised service and eligibility depends on your individual circumstances. There are four different levels of Home Care packages, the level that is right for you will be determined by your My Aged Care Assessment. Find out if you’re eligible for the Government Funded Home Care Package. 

  • Level 1 – Basic Care Needs 
  • Level 2 – Low-level Care Needs 
  • Level 3 – Intermediate Care Needs 
  • Level 4 – High-level Care Needs 

Pay for the services you need and work with your chosen provider to design the package that suits you. 

You have flexibility to increase or decrease services as your needs change. No government subsidy is paid for a private package, the cost of the service is paid by you direct to your provider. 

Home Care Guides and Resources

Garden Village offers a unique service where we help you through all the steps to access a Home Care Package. If you need assistance contact us before you visit My Aged Care. and we can help you with the My Aged Care Application process. 

Start a conversation with our Community Services Manager

Located in Port Macquarie on the NSW Mid North Coast, Garden Village is a leading Retirement Living, Aged Care, Disability and Home Care Service. As a registered not for profit we’ve provided care services to the community for over 40 years.

For more than 40 years, Garden Village has provided homes, care and support for ageing Australians on the land of the Birpai people. We pay our respects to all First Nations Ancestors, Elders and People in our community and throughout Australia. We acknowledge the Traditional Custodians of Country, and their continuing connection to land, sea, culture and community.

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